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Hate crime

If you experience Hate crime:

  • As soon as you can, go somewhere you know is safe and get help,
  • In an emergency call 999. Otherwise call the police on 101,
  • Tell the police what has happened and why you think it is a hate crime,
  • If you do not have the confidence to talk to the police you can report it via Hate Incident Reporting Centres (HIRCs), report on-line at or call Crimestoppers anonymously on 0800 555 111.


Essex Police take prejudice-based crime seriously and we want all incidents to be reported. It is important to let us know about hate crime to give us a chance to investigate and prosecute offenders and to ensure that you and the wider community are protected.

Whatever your background, it is important to remember that if you are the victim of hostility or prejudice, you are not to blame. Everyone has the right to live their life free from abuse and violence whoever they are. You don’t have to live with hate crime and we are here to help.

We cannot deal with the problem unless it is reported to us so we would encourage you to contact us whether you are experiencing hate crime or you know someone who is. Report it to sort it!

Call 101 to report all non-urgent cases. If you or anyone else is in immediate danger call 999 or 112.

Hate Crime Case Studies

Read five case studies which illustrate the various routes to help available after reporting a Hate Crime.

What can we do for you?

All incidents that are defined as hate crime are referred to a specialist team of officers.

These specialist Hate Crime Officers (HCOs) have established links with other criminal justice agencies, as well as many public and voluntary sector organisations, that are able to provide you with support and advice.

HCOs and local community groups will work together to solve problems treating all victims of crime in a professional and sensitive manner. We understand your concerns regarding confidentiality and will consult with and advise you through every step of the investigation.

We will explain the investigation process and give you sufficient information the help you decide what you want to do. Above all we will stay in touch and provide contact details where you can get the support you need.

How else can I report hate crime?

Our growing network of community based Hate Incident Reporting Centres (HIRCs) are able to provide advice, support and reporting facilities.

If you don’t feel able to contact police directly, you can report confidentially via the True Vision website where you do not have to leave your details. However, this will limit any action we can take against offenders.

True Vision, a website that launched in February 2011, allows visitors to report hate crime using a form that is automatically delivered to the relevant police force.

You can also report crime anonymously to Crimestoppers on 0800 555 111

Hate Incident Reporting Centres

The Essex Police Strategic Hate Crime Partnership (SHCP) is establishing a network of accredited Hate Incident Reporting Centre (HIRC)/ Hate Crime Ambassadors  across Essex to create more opportunities to ‘Report It to Sort It’

What is a HIRC?

Hate Incident Reporting Centres, or HIRC’s, are community venues where individuals can report hate incidents and hate crimes, either as a victim or a witness. A HIRC can act as an alternative place for reporting hate crimes/hate incidents rather than directly to the police.

A HIRC works in collaboration with Essex Police and other partner agencies to provide support and information during the reporting process.

“Becoming an accredited HIRC has been important for our organisation as all our staff are now able to support people with a learning disability to have confidence to stand up against hate crime and hate incidents. We want to encourage people with a learning disability to stop living with hate incidents as part of their everyday lives.”

Marc McOwens, Southend Mencap

Why do we need HIRCS?

According to the 2011 Crime Survey of England and Wales only 15% of hate crimes/hate incidents were reported.

Recommendation 16 of the Stephen Lawrence inquiry recognises the need for “the ability to report at locations other than police stations.”

It is clear that victims/witnesses feel more comfortable reporting at alternative venues for a number of reasons.

  • Find your local Hate Incident Reporting Centre


    Basildon Borough Council
    Basildon Centre,
    St. Martin's Square,
    Basildon SS14 1DL
    Phone: 01268 533333

    St. Martin's Square,
    Basildon Library,
    Basildon SS14 1EE
    Phone: 07880 035969

    Peabody (formerly Family Mosaic)
    Pembroke House,
    11 Northlands Pavement,
    Basildon SS13 3DX

    12b Barclays Bank Chambers
    High Road
    Basildon SS13 3AU
    Phone: 01268 720170

    The Listening Post
    Unit 12-13, Laindon Centre
    High Rd,
    Basildon SS15 5T
    Phone: 01268 542821


    Greenfields Housing
    Greenfields House
    Charter Way
    Braintree CM77 8FG
    Phone: 01376 535400

    Braintree Jobcentre
    The Old Post Office
    Fairfield Road
    Braintree CM73HA
    Phone: 0800 169 0190


    Brentwood Borough Council
    Town Hall
    Ingrave Rd
    Brentwood CM15 8AY
    Tel: 01277 312500

    Pastoral Way
    Essex CM14 5WF
    Tel: 01277 211300

    Sawyers Church
    Sawyers Hall Lane
    Brentwood CM15 9BN
    Tel: 01277 210422

    Castle Point

    Castle Point Association of Voluntary Services
    The White House
    Kiln Road
    Benfleet SS7 1BU
    Tel: 01268 638416

    Castle Point Borough Council
    Kiln Road
    Benfleet SS7 1TF
    Tel: 01268 882200

    Chelmsford and Maldon

    Chelmsford Council
    Civic Centre
    Duke Street
    Chelmsford CM11JE
    Phone: 01245 606606

    Maldon Council
    Council offices
    Princes Road
    Maldon CM95DL
    Phone: 01621 854477

    Witham Jobcentre
    2 Freebournes Ct
    Witham CM8 2BL


    Colchester 360
    High St,
    Colchester CO1 1UG
    Tel: 01206 505250

    Essex Integration
    The Rectory,
    76 East Hill,
    Colchester CO1 2QW
    Tel: 01206 861180


    Loughton Citizen Advice Bureau
    Loughton Library
    Traps Hill
    Loughton IG10 1HD
    Tel: 03444 770808

    Loughton Jobcentre Plus
    284 High Rd
    Loughton IG10 1RH
    Tel: 08001 690190

    The Limes Centre
    Limes Ave
    Chigwell IG7 5LP
    Tel: 01992 564561

    Epping Citizens Advice Bureau
    51 Hemnall St
    Epping CM16 4LS
    Tel: 0844 477 0808

    Waltham Abbey Citizen Advice Bureau
    Town Hall
    Waltham Abbey EN9 1DE
    Tel: 0844 477 0808


    Mind In West Essex
    The Wellbeing Centre
    10-11 Corner House
    Harlow CM18 6NZ
    Tel: 01279 421308

    Citizens Advice Bureau (CAB)
    13-15 Eastgate
    The High
    Harlow CM20 1HP
    Tel: 0344 4770808

    Integration Support Services (ISS)
    The Latton Bush Centre
    Office 37
    Southern Way
    Harlow CM18 7BL
    Tel: 01279 639442

    Princess Alexander Hospital
    PALS at main reception,
    Hamstel Road
    Harlow CM20 1QX
    Tel: 01279 827211

    Harlow Playhouse
    Harlow Playhouse,
    Playhouse Square,
    Harlow CM20 1LS
    Tel: 01279-431945 (Box Office) 01279-446760 (Administration)


    Rochford District Council
    Council Offices
    South Street
    Rochford SS4 1BW

    Rear of 140a High Street
    Rayleigh, Essex, SS6 7BU
    Phone: 01268 741811

    Sanctuary Housing
    Rumsey House,
    Locks Hill,
     Rochford SS4 1BB
    Tel: 0800 131 3348


    Ace Lifestyle
    The Business Centre,
    10 Elmer Approach,
    Southend on Sea SS1 1LW
    Tel: 0800 022 4524 (option 2)

    Estuary Housing
    Centre Place Family Centre,
    Prospect Close
    Tel: 01702 619893

    100 London Rd,
    Southend-on-Sea SS1 1PG
    Tel: 01702 341250

    The Attic
    48 Eastern Esplanade,
    Southend-on-Sea SS1 2ES
    Tel: 01702 468321

    Peabody (Formerly Family Mosaic)
    13 Clarence Rd,
    Southend-on-Sea SS1 1AN
    Tel: 01702 445870

    Southend Borough Council
    Victoria Ave
    Southend-on-Sea SS2 6ER
    Tel: 01702 21500000


    Tendring District Council
    Town Hall, Station Road,
    Clacton on Sea CO15 1SE
    Tel: 01255 686868


    Thurrock Coalition
    The Beehive Centre,
    West St,
    Grays RM17 6XP
    Tel: 01375 389864

    152 Bridge Rd
    Grays RM17 6DB
    Tel: 01375 391411

    Thurrock Lifestyle Solutions
    13-15 Clarence Road
    Grays RM17 6QA
    Tel: 01375 374996

    South Ockendon Centre
    Derry Avenue,
    South Ockendon RM15 5DX
    Tel: 01708 851 212

    Thurrock Lifestyle Solutions
    2-4 Derwent Parade
    South Ockendon
    Tel: 01708 857758

    One Community
    134 Dock Rd
    Tilbury RM18 7BJ
    Tel: 01375 768 233

    British Red Cross
    Red Cross Hall,
    Bermuda Road,
    Tilbury RM18 7DA 
    Tel: 01375 856699

    Thurrock Lifestyle Solutions
    Marisco Hall,
    Marisco Close
    Brentwood Road
    Chadwell St. Mary RM16 4JF
    Tel: 01375 850 711

    Chadwell St Mary Centre
    Chadwell Library,
    Brentwood Road
    Chadwell St Mary RM16 4JP
    Tel: 01375 842 511


    Mind in West Essex
    Uttlesford Community Hub
    45 Stortford Road
    Great Dunmow CM6 1DQ
    Phone: 01371 876 641

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