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Service standards

SMSR are conducting a telephone survey with Essex residents

Essex Police and the Police, Fire and Crime Commissioner for Essex have commissioned Social and Market Strategic Research Company (SMSR) to seek the views of Essex residents about crime and policing.  This feedback provides us with an independent, robust and in-depth assessment of public perceptions of policing across the county and help us to identify where we need to make improvements, so that the public of Essex receive the best possible policing service. 

Delivering a high quality service:

  • We will always treat you fairly with dignity and respect and ensure that you can easily contact us.
  • We will get back to you within 48 hours if you report you are not happy with our service.

Protecting the public:

  • We will aim to answer emergency calls (999) within 10 seconds and to do our best to be with you in 15 minutes if you are in a town and 20 minutes if you are in a place that is harder to get to (rural areas).
  • We will answer all non emergency calls (101 or 01245 491491) as quickly as possible. If we need to see you we will give you an estimated time of arrival or make an appointment to see you at a mutually agreeable time.

Providing a local service:

  • We will give out information about your local officers so that you know who they are and how to contact them.
  • We will listen to feedback about our services. We will arrange regular opportunities to meet you and give updates on our work and the progress we are making.
  • We will publish local crime data on our website.
  • We will ensure your local officer calls you back within 24 hours if you ring or text them about an issue.

Keeping victims of crime informed:

  • If you are a victim of crime we will agree with youhow you would like to be kept informed of progress. You have the right to be kept informed at least every month if you wish and for as long as is reasonable.

You can find out details about your local officer by entering your postcode in the Your area section of this website or by calling the non emergency number (101 or 01245 491491).

You can let us know about the service you received by calling our non-emergency telephone number (101 or 01245 491491) or by using the feedback links on our website.

For more information about local crime data and the policing priorities for your area visit the Your area section of our website.

In an emergency always dial 999.

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