Enquiries and advice
There will be times when you want to contact us for reasons
other than to report a crime.
Perhaps you have information about a crime that will help with
our investigation or need reminding what time one of our officers
is due to visit you.
You’ll find details of how to contact us for specific reasons
such as to request recruitment information or to make a complaint
throughout the website but if you want to make a routine enquiry
you can contact us in four ways:
1. On our non-emergency number 101 or alternatively 01245
2. In person at your local police station or to your
3. Use our non-emergency text messaging service
4. Use our minicom service
You can also give information about a crime by calling
Crimestoppers on 0800 555
101 is the Essex Police non-emergency number is available 24
hours a day seven days a week.
Calls made from anywhere across the county are connected to a
switchboard at Essex Police and then directed to the most
appropriate person, department or station.
In an emergency, always dial 999.
As an alternative to 101, you can also call us for non-emergency
enquiries on 01245 491491.
Calls made to 101 will cost 15 pence for the entire call no
matter how long the call or what time of day it is. This applies to
both landline and mobile phones. Calls to 101 are not currently
included as part of inclusive minute or discount packages.
Calls made to 01245 491491 are charged at the normal local and
national rate. Many people have inclusive call packages which
include local and national STD calls either during the evenings and
at weekends or at all times. +44 1245 491491 can be used for non-UK
If you would prefer to report a crime in person you can do so at
your local police station or to your Neighbourhood
Non-emergency text messaging service
If you have information about a crime or need advice you can
send us a text message on.
When we receive your message you’ll be sent a response. Please
be aware that if you do not get a message from us, we have not
received your text and you may need to send it again.
This service should not be used for reporting emergencies and
does not accept video or picture messages.
Text messages will be charged at the standard network rates
applied by your phone provider.
The minicom service is a telephone typewriter device that allows
people certified deaf or with hearing or speech problems to contact
To access minicom please dial 01245 452828.
Not sure who you need to call?
There are times when you won’t need to contact the police at
all. For example, you’ve got a leaking pipe and need someone to fix
it or you’ve found a stray dog and don’t know where to go for
If you have a problem and are not sure who you need to speak to
about it, our Who has responsibility for that? leaflet may
It contains contact details for more than 40 services from who
can help with an abandoned animal to how to report a faulty street