Most people who call at your home will be genuine but it’s
important to be on your guard and remember there are bogus
These are people who turn up unannounced with the intention of
tricking their way into your home to steal.
Too many people have been fooled into letting callers through
the front door only to discover their valuables have been stolen
while they were distracted.
Bogus callers are creative and their reasons for needing entry into
your home can seem plausible, but be cautious.
The person whose car has broken down and needs to use your phone to
call the recovery service may not be who they seem.
More complex scams
involve people pretending to be from utility companies and needing
access to your home.
These people often work in pairs. While one person distracts the
homeowner, the other gains entry to your home to steal. Typical
scenarios include stories of an emergency gas or water leak.
Always be sure the caller is who they say they are before letting
them in. All genuine callers will have identification and won’t
mind you asking to see it.
anybody in your home that you don’t want there. It’s about common
sense. If you don’t like the look of them, don’t let them in.
Heather Gurden, Senior Architectural Liaison
Representatives from water, gas and electric companies are
unlikely to call at your home without an appointment and police are
likely to be present if there is a real emergency.
If you don’t want callers in your home, tell them. If they fail
to listen you should contact us.
Most people who call at your home will have a genuine reason for
doing so but by taking a few simple precautions you can protect
yourself and your home.
Follow our advice to stay safe:
- Don’t be frightened to ask for identification and always check
it carefully. If you’re not sure, ask them to come back another
- Think about installing a door chain and use it. Keep the door
on the chain until you’ve seen identification.
- If you need your glasses to read the identification, close the
door before going to find them. Don’t leave the door open and
- Remember to lock the back door before opening the front.
- Don’t be pressured into letting someone into your home if you
- Don’t keep large amounts of cash in the house.
- Don’t believe scare stories. Not all callers are genuine.
For more security advice read the How to beat the bogus caller leaflet
produced by the Home Office.